Teletask's messaging systems improve engagement and retention for WIC.

• WIC uses Teletask to send customized SMS Text, Voice and Email messages, integrated web surveys, and engage in live SMS Chat with participants.

• WIC staff can access Health Messenger from any web browser, tablet or mobile device.

• Teletask is the only messaging service designed for WIC and currently serves 3 million active WIC participants! Ask us about our features and programs designed specifically for WIC!

Remote Certs Using MMS and Secure Media Uploads in 2 Way Texting

Participants can send photos or other media to clinic staff through SMS text messages (MMS) or secure media upload (a link to this in action). Media is visible to designated staff who use Teletask Chat, and media are stored securely. SMS Chat has become the new normal mode of communication for many Agencies!'

Collect E-signatures from Participants

Participants can complete and sign the documents of your choosing, such as: Right and Responsibilities, Voter Registration, Pre-Cert Questions, Affidavit of Zero Income, and more.

Unique Texting Numbers for Agencies and Use Agency/Clinic Phone Numbers

With Teletask, no Opt-in Code or special App is required for the participant to text WIC staff! Participants only need to text their Agency or Clinic Texting phone number for questions to notify staff they have arrived for curbside pickup.

Key Features

• Automated appointment reminders and missed appointment notifications

• Real time, 2-way conversational text messaging for appointment reminders, peer counselors, and ongoing direct participant engagement

• Closed clinic and emergency messages

• Send messages to specific groups or sub-group instantly

• Retention messages to participants who missed but have not rescheduled appointments

• BFPC specific accounts, with WIC branded texts and texting campaigns for new mothers

• Text and Email messages in 100+ languages, Text to Speech in 31 languages (100+ voices), or Voice recordings in any language.

• View real time text and voice responses from web portal.

• Chat texting doesn’t require an App for the participant, and includes useful features like autotranslate, clinic out of office auto responses and Chat Templates.

• Chat through your own current local phone number(s) so participants know who SMS messages are coming from.

• Integrated Web Surveys for tracked responses.

• Secure Media uploads from participants with chatting over SMS.

• Easily create/send immediate messages for important news(farmers markets, etc.).

• Outgoing voice calls can be sent using the Caller ID of your choosing, even per clinic.

• Advanced Answering Machine Detection delivers message to answering machine/ vm.

• Messages can be sent multiple times with settable rules. For example a text message and voice message are sent  days before the appointment, and if no response is received a follow-up text message is sent 1 day before the appointment.

• Multiple levels of access allow Admins to have a high level of control while also allowing autonomy for its users at the agency and clinic levels who can send messages and view results only to participants within their areas.

• Create your own messages or use our pre-defined scripts when needed.

• High level security and encryption standards. Never a breach of any kind.

Robust and cost effective messaging solutions available. From single clinic to state-wide system. Contact us for a quote!

To view a details about messaging capabilities and applications in your area, select more info to learn more.