Why Public Health Communication Fails to Reach Communities
Low Vaccination and Screening Rates Families miss immunization appointments and health screenings because reminders arrive too late, in the wrong language, or not at all.
Can't Reach At-Risk Populations Traditional outreach methods (calls, mail) don't work for mobile-first populations, especially Limited English Proficiency communities.
Siloed Department Communication Each program (immunizations, STD, behavioral health, maternal health) uses different systems - or no system at al, creating inconsistent participant experiences.
Staff Overwhelmed by Manual Outreach Public health workers spend hours on reminder calls and follow-ups instead of direct patient care and community education.
One Platform for All Your Public Health Programs
Reach Every Community Member Automated appointment reminders and health notifications via SMS, voice calls, and email. Messages automatically translate across 100+ languages based on participant preference. No app required. Participants can text clinic through their existing phone number.
Common Use cases: Immunization appointments | STD/HIV testing reminders | Maternal health check-ins | TB treatment follow-up | Lead screening notifications | follow-up surveys
Unified Platform for Multiple Departments One system serves your entire health department. Immunization program, behavioral health services, STD clinics, and family health all communicate through the same platform with department-specific workflows and security.
Real example: Orange County Health Care Agency uses Teletask across five divisions. Behavioral Health Services, Family Health, HIV/STD programs, and clinical services—all managed centrally.
Two-Way Communication for Better Engagement Participants text back with questions, rescheduling requests, or to confirm appointments. Staff respond from desktop or mobile with full conversation history and participant data visible. Auto-translation enables seamless conversations across language barriers.
Use cases: Vaccine questions and concerns | Appointment rescheduling | Post-visit follow-up | Health education campaigns
Rapid Response for Outbreaks and Emergencies Send targeted health alerts to specific populations within minutes. Filter by geography, demographics, risk factors, or program enrollment. Track delivery and responses in real-time.
Use cases: Disease outbreak notifications | Clinic closures | Vaccine availability | Emergency health advisories | Community health events.
Trusted by Health Departments Across the Country
Colorado Department of Health
Colorado's Department of Health uses Teletask for immunization programs and lead prevention initiatives, leveraging automated outreach and two-way communication to improve participation rates and follow-up compliance across the state.
Also serving: County health departments | State agencies | Multi-clinic systems | Community health centers
Orange County Health Care Agency
Orange County's Health Care Agency deployed Teletask across five major divisions: Behavioral Health Services, Family Health, HIV/STD programs, Pharmacy and Detention Services, and central clinical services.
Key benefits: Unified experience across programs | Reduced missed appts | Streamlined cross-department communication
Erie County Department of Health, New York
We have been using Teletask for 10+ years. Their systems have saved our clerical, dental, and nursing staff countless hours on appointment reminders and missed appointments. The Teletask staff are highly professional and always resolve issues quickly to our complete satisfaction. I highly recommend their products and services. — Erie County Department of Health
Built for Every Public Health Program
Behavioral Health Services
Mental health appointment reminders
Crisis resource notifications
Support group invitations
Medication adherence reminders
Follow-up after emergency visits
Lead Prevention & Env Health
Lead screening appointment reminders
Test result notifications
Follow-up care coordination
Home inspection scheduling
Educational campaigns for at-risk neighborhoods
Lead Prevention & Env Health
Lead screening appointment reminders
Test result notifications
Follow-up care coordination
Home inspection scheduling
Educational campaigns for at-risk neighborhoods
TB Control Programs
Daily medication reminders (DOT support)
Clinic appointment reminders
Contact investigation follow-up
Treatment completion tracking
Multi-language patient education
Immunization Programs
Vaccination reminders and overdue alerts
Vaccine appointment scheduling
Multi-dose series tracking and reminders
Vaccine clinic event notifications
Response to vaccine hesitancy questions
Disease Prevention & STI
HIV/STD testing appointment reminders
Contact tracing and partner notification support
Treatment adherence follow-ups
PrEP program engagement
Anonymous testing event notifications
Maternal & Child Health
Prenatal appointment reminders
Postpartum check-in and depression screening
Well-child visit reminders
Developmental milestone education
Home visit scheduling and confirmation
Behavioral Health Services
Mental health appointment reminders
Crisis resource notifications
Support group invitations
Medication adherence reminders
Follow-up after emergency visits
WHY PUBLIC HEALTH DEPARTMENTS CHOOSE TELETASK
Built for Government, Scaled for Public Health
Purpose-Built for Public Health Workflows Unlike consumer SMS platforms, Teletask understands public health operations: multi-dose vaccine series, contact tracing workflows, appointment types, risk-based targeting, and family-centric data models.
20+ Years Serving Government Programs We understand government procurement cycles, security questionnaires, BAAs, RFPs, and multi-year contracts. Our support team speaks government.
Government Compliance Built In SOC 2 Type II certified, HIPAA compliant, complete audit trails for every message and action. Designed specifically for government procurement, security requirements, and regulatory compliance.
Proven Integration Capabilities Connect with your existing systems. EHRs, immunization registries, case management platforms via secure APIs or file transfer. We've integrated with diverse public health technology environments.
Ready to Modernize Your Public Health Communication?
See how health departments use Teletask to improve vaccination rates, reduce no-shows, and reach underserved populations
Contact us for a quote for a messaging service that fits your needs!
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